Service Solutions
We are a well-known and reliable brand on the market associated with outstanding quality services and products.
Warehouse Management
“Gexpro Services’ technology offering was exhaustive and met the mark. The RFID signals back to the inventory
account manager what’s needed and when. It can also support with parts traceability. Before the product is put out on the shelf, it’s scanned, which inputs encrypted data on a chip and enables product tracking”
– Former Global Account Manager, Industrial C Parts Distributor
You can read more in detail about our custom-made Supply Chain Solutions:
Logistic Services
What We Offer
- Picking
- Kitting
- Re-packing
- Transportation management
- Handling more than 20,000 SKUs
Storage capacities
From our central European hub we are managing the warehousing, handling, cross-docking functions to all directions, altogether 37 countries globally, while handling more than 20,000 SKUs:
- Comprehensive full-service logistics processes adapted to customer requirements including transportation, warehousing and value-add services.
- Focus on growing your business and let us handle the operation door-to-door:
- Storage with real-time inventory management.
- Labelling, transportation management, and handling returns, and repacking upon request.
- Special Crating and Kitting.
- Warehousing, shipping, picking and packing services for all types of commodities.
Program Management
General Program Description:
Gexpro Services excels in working with our customers to deliver innovative supply chain management solutions on a daily basis. We strive for continuous improvement by teaming with our customer’s procurement, operations, and supply chain management teams to customize program needs at each critical stage of the production and aftermarket supply chain.
Our program managers’ primary focus is to respond quickly on any upcoming inquiries making sure that the service we provide contributes to your business’ goals and needs.
- Account management.
- Weekly customer meetings/calls.
- End-to-end order handling, supported by dedicated program managers.
- Planning and execution of unique business support tools and processes.
- Customer satisfaction survey – action plan and follow up based on the provided feedback.
By working with you to optimize your supply chain model, we ensure that you have material when you need it, where you need it, and how you need it.
We believe that transparent communication is the key to build trust and to show accountability under every circumstances. Up-to-date process and order management tools support us to succesfully take total ownership of the received orders, while we ensure the transparency with various customer report options:
We are the service provider your business requires to reach your highest expectations. Our technical departments working together closely with customer service, so these collaborations help us providing the best and most suitable solutions for each challenge or difficulty.
- Open order reports.
- Root cause analysis.
- Expediting processes.
- Safety stock solutions.
- Supplier handling.
Sourcing Activities
New Program Implementation
Tail Spend Management
Global Sourcing
Competitively source all your C-Class and MRO parts with our 4,000 global supplier network and leveraged purchasing power.
Our primary focus is on finding the most suitable and profitable supplier base for each program and scope of work, from scopes with hundreds of different catalog C-parts to the most challenging fabricated requests:
- Fabricated items
- Electrical parts
- C-parts
- Standard and non-standard fasteners
- Laser cutting, bending, forging
- Working closely with the biggest brands and manufacturers
- Working actively with more than 100 companies globally
Each program has its assigned engineer who takes part in every process from quotation phase to delivery, also working closely together with your team of professionnals to monitor e.g. quality requirements or supplier qualifications.
We are always ready to prove how easier everyday operations could be, when you let professionals optimize and handle your supply chain processes for a more profitable and effective business
- Consolidated supplier base.
- VMI agreements.
- Cost saving solutions.
- Strictly controlled source-to-pay process and supplier base.
Supporting Spot Buy or Bid-to-Buy Order Fulfillment:
- Unplanned, spot demands at competitive market prices
- Providing help to improve your company’s global inventory position
- Effective support in case of ad-hoc needs for not contracted parts
Quality Services
Gexpro Services is supported by a mature quality management system and a team of outstanding experts. Our core values:
Commitment
Conformance
Compliance
Gexpro Services is ISO 9001, ISO 14001 and ISO 45001 certified.
Claim handling
At Gexpro Services a highly qualified quality team is leading the investigation of customer complaints. Gexpro Services’ quality team is experienced with 8D report requirements:
- Defining actions to drive successful root cause analysis
- Verification and validation of root causes to prevent re-occurrence
- Implementation of corrective- and preventive actions
Regulatory Compliance
For us it is exceptionally important to be an expert of global regulations and standards, so we can ensure to support customer needs towards the current regulations:
- RoHS, WEEE, REACH
- ATEX, PED
- DFARS
- UL/CSA, CE
- GOST-R, KC
- LVD
- CoC, DoC
- HEC
Supplier Quality
Supplier Assessment
Before we start working with a new potential supplier, Gexpro Services demands a set of requirements to fulfill from each through our mandatory setup process, which ensures 360° introspection and liability.
On-site audit requests are obligatory to support and complete by the supplier in case of 30 days prior notice.
Part Qualification
We support our customers’ quality requirements on item level, as well. Part qualification process contains clarification of the manufacturing method(s), process flows and product controls through documented records (MPP – Manufacturing Process Plan; PQP – Product Quality Plan). These records are validated and approved by our engineers under all circumstances.
Our engineers may also require other documents as part qualification evidence, such as:
- 3rd Party Lab Test Report
- Non-Destructive Testing (NDT) Report
- Certificate of Conformance (CoC)
- Raw Material Test Report
Inspection
Gexpro Services provides trained quality inspectors for proper and thorough item level inspection. The exact process details are determined for each part number by the complexity of the product, customer requirements, specifications, and legal expectations.
